Shipping policy
Shipping Policy
Last updated: 1 September 2026
This Shipping Policy describes the processing, shipping and delivery of orders placed on far-ecommerce.com and sold by FAR Srl.
1. Order Processing
Orders are processed and handed over to the carrier on business days, Monday to Friday, excluding public holidays and company closure periods.
Processing times may vary depending on product availability, the quantity ordered and any particular characteristics of the item.
If a product is not immediately available or there is a significant delay in processing the order, FAR Srl may contact the customer using the contact details provided at the time of purchase.
2. Shipping Destinations
Available shipping destinations are determined by the shipping zones currently enabled on our store.
When you enter your delivery address at checkout, the shipping methods actually available for the selected destination will be displayed.
If no shipping method is offered for a given address, this means that shipping to that destination cannot currently be completed automatically through the online store.
3. Shipping Costs
Shipping costs depend on the destination, the products ordered, the parcel weight or dimensions and the available delivery method.
The applicable shipping cost is displayed at checkout before the order is confirmed and paid.
Any promotions or free shipping thresholds, when available, are applied according to the conditions shown on the website or at checkout.
4. Delivery Times
Any delivery times displayed at checkout, in the order confirmation or in shipping communications are estimates based on the destination and the shipping service used.
Transit times normally start when the parcel is handed over to the carrier and do not include the time needed to process the order.
Delays may occur due, for example, to periods of high shipping volumes, weather conditions, strikes, customs checks, public holidays, carrier issues or other circumstances outside FAR Srl's reasonable control.
This is without prejudice, in any event, to the mandatory rights granted to consumers by applicable law.
5. Carriers and Tracking
FAR Srl uses carriers and shipping services selected according to the destination and the characteristics of the order.
When tracking is available for the selected shipping service, the customer will receive the tracking number or link by email or through the tools provided by the store.
6. Delivery Address
Customers are responsible for carefully checking that the delivery address is correct and complete before confirming the order.
In particular, the recipient's name, street and house number, postcode, city, province or region, country and, where necessary, telephone number must be entered correctly.
If you notice an error in the address after placing your order, please contact us as soon as possible at info@far.it.
Once the shipment has been handed over to the carrier, it may no longer be possible to change the delivery address.
7. Failed Delivery
If the recipient is absent or delivery cannot be made, the carrier may make a further delivery attempt, leave the parcel at a pick-up point or provide further instructions, according to its own procedures.
If the parcel is returned to FAR Srl because of an incorrect or incomplete address provided by the customer, failure to collect it or any other circumstance attributable to the recipient, any costs for reshipping may be communicated to the customer before the parcel is sent again.
8. Damaged Parcels
On delivery, we recommend checking, where possible, that the packaging is intact.
If the parcel shows visible damage, openings, crushing or other anomalies, we recommend reporting this to the carrier at the time of delivery and, where possible, accepting the shipment subject to inspection.
If the product has been damaged during transport, please contact FAR Srl promptly, providing your order number and attaching photographs of the packaging and the product.
Failure to accept the shipment subject to inspection does not affect the mandatory rights granted to consumers by applicable law.
9. International Shipping, Customs and Duties
For shipments to countries outside the European Union, customs duties, import taxes, clearance fees or other charges imposed by the destination country may apply.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or in the shipping fee charged by FAR Srl and may be charged directly to the recipient by the customs authorities or the carrier.
10. Orders Containing Multiple Items
In some cases, an order containing several products may be shipped in more than one parcel or in separate shipments, for example because of product dimensions, availability or logistical requirements.
Where possible, the customer will receive the relevant shipping and tracking information.
11. Delayed or Missing Shipments
If your shipment appears to be delayed compared with the information provided by the carrier, please contact us so that we can carry out the appropriate checks.
We will not automatically consider a shipment lost solely on the basis of a tracking delay: the necessary checks will be carried out with the carrier.
12. Returns and Right of Withdrawal
Information regarding returns, withdrawal rights, defective products and refunds is available in our Returns & Refunds Policy.
13. Contact Information
For information about an order or a shipment, please contact:
FAR Srl
Via C. Masetti 12/A
40069 Zola Predosa (BO) – Italy
Email: info@far.it
Telephone: +39 051 758620
VAT Number (P. IVA): 00502051204
Tax Code (C.F.): 00313910374
